Grievance Redressal

Last updated: 12 January 2026

At Pincline Labs Private Limited ("Pincline", "we", "us"), we take every concern seriously. This policy explains how you can raise a grievance and how we handle it, in accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023.

1. What you can raise a grievance about

• How we collect, use, or protect your personal data.
• Content, conduct, or activity on our website or products that you believe is unlawful or violates our policies.
• Billing, refunds, or service issues that were not resolved through normal support.
• Any other concern about our Services or your rights.

2. Our Grievance Officer

In line with the requirements of Indian law, we have appointed a Grievance Officer who is your point of contact for complaints. The Grievance Officer is based in India.

The name of the current Grievance Officer will be provided on request and updated here from time to time.

3. How to file a grievance

Please email our Grievance Officer with the following details so we can act quickly:

• Your name and preferred contact details.
• A clear description of the issue, with dates and any transaction or account IDs.
• Any supporting screenshots or documents.
• The outcome or resolution you're seeking.

4. Our timelines

• Acknowledgement: we will acknowledge your grievance within 24 hours of receipt.
• Resolution: we will resolve it within 15 days, as required under the IT Rules, 2021. Where a matter needs more time, we will keep you informed of the reason and expected timeline.
• Urgent content takedowns (for example, non-consensual or sexually explicit content) are actioned within 24 hours where applicable.

5. Data-protection grievances & escalation

If your grievance concerns your personal data and you are not satisfied with our response, you may escalate the matter to the Data Protection Board of India once it is operational, as provided under the Digital Personal Data Protection Act, 2023. Nothing in this policy limits any rights or remedies available to you under applicable law.

6. Contact

Grievances: accounts@pincline.com
General support: accounts@pincline.com

See also our Privacy Policy and Terms of Service.