Cancellation & Refund Policy

Last updated: 12 January 2026

This policy explains the cancellation and refund terms for paid subscriptions and services offered by Pincline Labs Private Limited ("Pincline", "we", "us"), including our product Arobhya. It should be read together with our Terms of Service and any product-specific plan terms shown at the time of purchase.

1. Subscriptions & billing

Our paid plans are billed on a recurring basis (for example, monthly or annually) as described at checkout. By subscribing, you authorise us and our payment partners to charge the applicable fees to your chosen payment method at the start of each billing cycle until you cancel. All fees are stated in Indian Rupees (₹) and are inclusive or exclusive of taxes as indicated at checkout.

2. Free trial

Where a free trial is offered (for example, Arobhya's introductory free months), you will not be charged for the trial period. Unless you cancel before the trial ends, your subscription will continue and the applicable fee will be charged for the first paid cycle. We will make the trial terms clear before you sign up.

3. Cancellation

• You may cancel your subscription at any time from your account settings or by writing to accounts@pincline.com.
• Cancellation stops future renewals. Your plan remains active until the end of the current paid billing cycle, after which it will not renew.
• We do not automatically pro-rate or refund the unused portion of a cycle after cancellation, except as described in Section 4 or where required by law.

4. Refunds

Because our Services are digital and made available immediately, fees are generally non-refundable once a billing cycle has started. However, we will consider a refund in the following cases:

• Billing errors — duplicate charges or an incorrect amount charged in error.
• Failed access — you were charged but could not access the paid Service due to a fault on our side that we were unable to resolve within a reasonable time.
• Accidental renewal — you contact us within 7 days of an unintended renewal and have not made substantial use of the Service in that period.

Approved refunds are made to the original payment method within 5–7 business days of approval (your bank or card issuer may take additional time to reflect the credit). One-time setup fees, add-on services already delivered, custom-domain charges, and third-party pass-through costs are non-refundable.

5. Price changes

We may change plan pricing from time to time. Any change will apply from your next billing cycle, and we will give you reasonable notice before it takes effect. If you do not agree to a price change, you may cancel before it applies.

6. Chargebacks

If you believe a charge is incorrect, please contact us first — we will almost always resolve it faster than a bank dispute. Initiating a chargeback without contacting us may result in suspension of your account pending resolution.

7. Contact

Billing and refund questions: accounts@pincline.com

Pincline Labs Private Limited
2919/1, 1st Main, 5th Cross, Saraswathipuram,
Mysuru — 570009, Karnataka, India